Refund Policy

We would rather fix a problem than process a refund, so please contact support first - most issues turn out to be a settings adjustment. If you still want your money back, here is how it works.

1. Cancelling your subscription

You can cancel at any time, three ways:

• Open the instamassdm extension, go to the pro page and click unsubscribe - that opens the stripe billing portal.
• Email support@instamassdm.com with your Instagram username.
• Message us on website chat with your username.

Cancellations are processed within 24 hours of the request. Once cancelled you will not be billed again, and your access continues until the end of the period you have already paid for.

2. Monthly plans

Monthly subscriptions bill in advance. Cancelling stops all future charges. Because the current period has already been provided to you, part-month charges are generally not refunded - but see the exceptions below.

3. Lifetime plans

The lifetime plan is a one-time purchase. Refund requests on lifetime purchases are considered on a case-by-case basis, and we look most favourably on requests made shortly after purchase where the product has barely been used.

4. When we will refund you

We will issue a refund where:

• You were charged in error or charged twice for the same period.
• You cancelled before a renewal and were billed anyway.
• A fault on our side prevented you from using the service for a meaningful period and we could not resolve it.
• The service is materially not as described on this website.

5. When we will not refund you

Refunds are generally not available where:

• The campaign did not produce the results you hoped for. Outreach results depend on your offer, targeting and message, and we make no guarantee of outcomes.
• An Instagram account was restricted or banned. Automation carries risk and this is set out plainly in our terms of service.
• You simply stopped using the service but did not cancel.
• The account was suspended by us for breaching our acceptable use rules.

6. How to request a refund

Email support@instamassdm.com with:

• The email address used at checkout
• Your Instagram username
• The approximate purchase date
• A short explanation of the problem

We aim to respond within one business day. Approved refunds are returned to the original payment method and typically appear within 5-10 business days, depending on your bank or card issuer.

7. Chargebacks

Please talk to us before raising a chargeback with your bank. A chargeback freezes the account while the dispute is resolved and takes far longer than simply emailing us.

8. Statutory rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law of your country. Where local law gives you a stronger right, that law applies.

9. Contact

Anything unclear here? Ask us at support@instamassdm.com or through our contact page.