Instagram Mass DM Support
From a Real Human
Questions about setting up an Instagram mass DM campaign, billing, targeting or cancelling? Send us a message and we will reply within one business day.
📧 Email support
The fastest way to reach us. Include your Instagram username so we can find your account straight away.
💬 Website chat
Drop us a message on website chat for quick questions. Send your username along with it and we will pick it up during business hours.
✂ Cancel your account
Use the account update link below, or just email us. Accounts are cancelled within 24 hours of the request.
Open the instamassdm extension, go to the pro page and click unsubscribe - that opens the stripe billing portal.
⏰ Response times
Typically under one business day, Monday to Friday. Billing and cancellation requests are prioritised.
Send us a message
Fill this in and we will get back to you by email.
Answered Before You Ask
The three things people email us about most.
How do I cancel my subscription?
To cancel, open the InstaMassDM extension, go to the Pro page and click Unsubscribe - that opens the Stripe billing portal, or email us your username. Cancellation is processed within 24 hours and you will not be billed again.
My campaign stopped sending - what happened?
Almost always a safety pause. If Instagram signals a limit, the campaign stops itself rather than pushing through. Lower your daily cap, give it a few hours, and resume. If it keeps happening, email us and we will look at your settings.
Can you help me write my first message?
Yes. Send us your offer and who you are targeting, and we will suggest an opener. Our how it works page also covers what tends to get replies.